Gorilion Premier WordPress Hosting & Maintenance

The majority of the time your site is attacked is to take advantage of your traffic and website visitors. Most of the time this is done secretely and you won’t know until a customer contacts you or Google places a note on their search engine. Here some ways your site is hacked.

• Your site gets hacked and malware/spyware is inserted into the site, potentially infecting all site visitors.
• Malicious code is injected into your site, possibly redirecting it to another site, and/or your site goes down or functions stop working correctly.
• A virus gets into the site and infects the server, destroying programming code and files.
  Someone or something gets into the site, stealing user data, deleting user records, and deleting programming data built into the site database.
• If any of the above situations happen, significant time will need to be spent identifying the hack, neutralizing it, and repairing any damage it may have done. It may take several days to get everything fully functioning again.

Our maintenance update process takes the following steps to help insure those things don’t happen:

• Monthly website review for updates to core, widgets, and plugins.
• Software licenses used to build your website, up to a $500/yr value.
• Remain your website’s main contact for communicating updates.
• 24-48hr response window to any critical security updates (M-F, 9AM–6PM) and excluding vacations and holidays.

• Notify you that we need to freeze the site for updates or maintenance.
• Create a backup of your site and database.
• Upgrade the site and plugins, one at a time.
• Test the site to make sure everything is working properly after each update/upgrade.
  Make adjustments/fixes to the site if the updates affected display, performance, or functionality. (“broken theme”)
• 2 hours of development time are included to fix a broken theme. Additional time may be necessary due to severity. We will provide you with a cost for your approval before any work is started.
• If you choose not to have us fix the theme, you can have us revert the plugin/update to the previous version. If you choose to revert the update, this may also end our contract which you will be given a prorated refund. Your site will however still remain vulnerable to attack.
• Upload the updated site back to production and take live.
• Notify you of the update.

• New features may come with these updated plugins and core theme.
• Confidence that an experienced team is overseeing notifications from your site and immediately acting to resolve any issue.
• Peace of mind that your website properties are less vulnerable.
• Reliable and known partner available to resolve any issues with your site.

Gorilion not only offers remote backups, but we also update your plugins and provide licenses to WordPress software. No one else does this. Typically other companies rely on the webhost to update the software automatically which is dangerous.